binary one
SLAs
binary one
SLAs
Binaryone offers SLA depending on signed agreement with the customer and as per the customer’s requirements. SLAs may include the following Support options.
- 5 days a week, 9 hours a day, Next Business Day Response Time
- 5 days a week, 9 hours a day, 4 hours Response Time. (Standard)
- 7 days a week, 24 hours a day, 4 hours Response Time
- 7 days a week, 24 hours a day, 2 hours Response Time
- Customized response time to customer calls
- Periodic Preventative health check and reports
Support Team
- Binaryone has a pool of skilled resources available providing 24 hours, 7 days a week, 365 days a year.
- Binaryone’ s support team are based in the region and can support the environment directly.
- All of Binaryone qualified engineers have a minimum of 5 years of experience.
Data Protection and information life cycle management
Data protection and availability is a key component of business continuity with a main goal to safeguard important data from destruction, Read More >>
Data Security App / NW
Data security refers to the process of protecting data from unauthorized access and data corruption throughout its lifecycle. Data security includes data encryption, hashing, tokenization, and key management Read More >>
Virtualization
Due to the restriction of x86 servers, many IT companies install a couple of servers that run at a fragment of their capacity, to meet Read More >>
Migration Services
Movement of data from on location to another by different methods. We offer not only just a movement of data but rapid, Read More >>
SLAs
Binaryone offers SLA depending on signed agreement with the customer and as per the customer’s requirements. SLAs may include the following Read More >>